Children’s Health | Process Improvement

The ‘Triple Aim” is a framework developed by the Institute for Healthcare Improvement that describes an approach to optimize health system performance. The design and development of new healthcare delivery models should simultaneously pursue three dimensions called the ‘Triple Aim”. Which of the following is a dimension included in the “Triple Aim?”

The hospital will be implementing a new computerized maintenance management system (CMMS) that will be completed within the next 24 months. Your team is responsible for writing the requirements document for the CMMS, and you are working with the various Engineering team members and key hospital customers to identify their needs related to the new system. Which quality improvement is best suited to translate these needs into specific and measurable quality metrics for the new CMMS?

Managing resistance is an action often needed to successfully implement a large organizational change in an established hospital practice. This activity occurs most often during which of the following elements of the ADKAR (Awareness, Desire, Knowledge, Ability, Reinforcement) change model?

There are six steps within defined process. The improvement team is reorganizing the process flow to enable a pull system based on Lean principles to reduce waste. One of the schedule changes will need to be performed with respect to production is which of the following?

The Engineering team decides to perform a 5s (Sort, Set, Shine, Standardize, Sustain) Lean project. There are 8 mechanical rooms and one central plant. There are 14 technicians, 1 manager, 8 maintenance carts, and 1,234 items currently inventoried with the maintenance spaces. The first step the team is to complete is which of the following?

A quality improvement team is working to reduce the number of web request work orders that require follow-up with the requester, before the technician is able to complete the request. Data from one week during the past quarter showed the number of work orders to be 7, 8, 5, 3, 3, 3, and 13. What is the median number of web request work orders requiring follow-up?

At a post-Joint Commission brainstorming session, Accreditation wants to identify all possible causes for not complying with 100% of the elements of performance. Which of the following is the most appropriate quality tool, used to identify possible causes as well as troubleshooting processes?

What does a Value Stream Map determine?